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Q: Could you tell us a bit more about the start of your iGaming journey? How did it all begin?
My experience started even before I had an official job in iGaming. During my student years, I earned my pocket money by abusing operator bonuses and card counting.
My first official steps in the industry were as a dealer. Later, I joined Evolution, working in the customer support department before growing naturally into the risk department. After a while, I moved to Ezugi as the Head of Fraud and Risk. Ezugi was later acquired by Evolution, which served as the push I needed to start providing services as an outsourcer—and that is how Live Gaming Solutions was born.
Q: You run three different companies. What are the main focuses of each one?
Live Gaming Solutions acts as the parent company to three specialized branches:
Q: What are the three most memorable and tricky fraud cases that you have solved?
I’ve mentioned a few in previous interviews, but I’ll pick a recent one as a standout.
1. The Shuffle Reconstructors We had a case where players were tracking employees who performed a perfect shuffle versus a poor one. Why? Because they managed to reconstruct the shuffle procedure. They built a tool, designed the logic of how the cards were mixed, and replicated the shuffle on their side. By collecting the initial sequence of the cards, they could predict exactly where each card would land after the shuffle. It’s honestly one of the craziest cases I’ve ever seen.
2. The Runaway Dealer The second one is a bit more "classic." Someone from the outside approached a dealer and offered them money. It all happened during a dealer change on the dealer's last spin. The dealer took the ball, placed it on the roulette wheel, and then—on the studio CCTV—you could see the dealer basically running away. They left the studio, grabbed their phone and jacket, and headed straight out the door. The dealer went directly to the airport and flew out of the country. That story raised a lot of controversial comments.
3. The Tournament Exploiters I see this third one often: players placing very small bets but playing for unusually long sessions. They were losing steadily yet continuing nonstop. It didn’t make sense until we discovered the provider was running a tournament where points were awarded for consecutive wins. Players realized that by betting in a way that maximized their win probability, they could rack up points safely. When we checked the data, almost all the top players were clear bonus abusers. In the end, the promotion was a complete failure—a textbook example of how easily tournaments can be exploited.
Q: What are the most important fraud and risk-related things operators and providers should pay attention to?
Operators need to ensure they have visibility and understanding of their players' behavior and betting patterns. Equally, they must ensure that promotions, tournaments, and VIP programs are not easily abusable.
In live table games, the critical elements are the shuffle process, game flow procedures, and equipment integrity. You also need to watch for specific patterns of play, session length, bet sizing, and any patterns that deviate from expected norms.
As for winning players—I’d say you had better have a dedicated team for all of this.
Q: How do you see the future of AI in Live games?
I won’t say anything new here. For sure, AI is already part of our daily routine and a massive shortcut for a lot of processes. I see it as a boost for development.
Q: When you say Business Intelligence, what fits under this umbrella in your case?
Everything related to how tables are performing, how marketing campaigns are doing, casino revenue, GGR—many, many things.
I would also add tracking player behavior, game performance, fraud indicators, dealer activity, and operational KPIs.
Q: Can you tell us about the latest games you have developed?
One of the most interesting game concepts we developed was a cricket-based live dealer game show. We came up with ideas on how to add different cricket elements to a game show format.
To do this properly, we had to learn the rules of cricket and understand the emotions of the players and spectators, as well as the flow of the game. I even went to a cricket match—India vs. Pakistan—in Dubai. That was a fun new experience.
Q: What are the biggest challenges in the current market?
I see a lot of companies struggling with client integrations. I think we should all aim to simplify the integration process.
Q: Where do you see the Live game market headed in the next 5 years?
Live games are already shifting—and I think will continue to shift—more toward "game show" types of games. It's already happening. I’m finally seeing and hearing about some innovation product-wise, and that's where we need to move.
The live dealer product needs to be simplified because it is currently the most complex product in iGaming: you need premises, trainers, HR, supervisors, equipment, and a fully designed studio.
Companies are looking for ways to mix animation with live video because that removes a massive amount of that headache. I spoke with guys who have built a green-screen wheel where the animation actually understands the pockets and positions of the wheel, spinning perfectly synchronized. You can imagine how much that simplifies the studio build and lets you add different brands and backgrounds instantly.
These kinds of technical improvements—especially with AI tools simplifying the development process—are exactly what we’ll see more of in the next five years.
Q: What are the regional specifics of the live game market?
Every region has its own preferred game types:
Once, when we were in the Philippines and went to a casino, there were forty tables and not a single Blackjack table. All of them were Baccarat. I’ve always wondered when this is going to shift and how long it’s going to last because they are real fans of Baccarat.
Q: Can you share a moment when an operator came to you saying "something feels wrong here," and it actually was?
Periodically, we have situations where someone from the operator side asks us to check activity or players from providers we don’t even work with. This was one of those cases.
The operator already had the data and suspected something. These accounts were playing Baccarat, and the guy was betting on both Banker and Player. However, when we filtered out only the Player side, he had won something like 242 rounds out of 243.
The only one he didn’t win was a tie, so the bet was returned. This means he literally won every single Player bet, which is mathematically impossible. It didn’t take a genius to see that something was off.
We brainstormed internally and concluded that it wasn’t even "advantage play," but most likely a technical malfunction. The operator passed all the info to the provider, and they shut the accounts down. We requested the game logs, but they never came back, so I assume they understood the issue and didn’t need us anymore. These kinds of cases happen, too.
Igaming Centre thanks Toms Andersons and Live Gaming solutions for this interview and their insights.
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