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Fin by intercom
AI & Machine Learning
Description
Fin (by Intercom) is an AI customer service assistant specifically designed for support teams. It instantly answers common and complex customer queries using a conversational AI model, reducing agent workload and improving response times.
Fin handles even the most complex queries through a continuous improvement loop called the Fin Flywheel. Train Fin on your Procedures, knowledge, and policies, test performance before launch, deploy across every channel, then analyze and improve with AI-powered Insights—so every query is resolved accurately and consistently.
Products & Services
Conversational AI Chatbot
Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.Automated Customer Support
Integrates into your current support channels—tickets, email, live chat, and more.Agent-Assist Tools
Follows your existing assignment rules, automations, and reporting.
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