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Voiso

Voiso

CRM & Player Management
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Description

Voiso

Aglobal provider of AI-driven cloud contact center software. Founded in 2017, Voiso unifies customer interactions through its advanced omnichannel platform. By integrating voice, SMS, and messaging applications with robust AI tools, Voiso helps businesses in demanding industries like Fintech, iGaming, and E-commerce boost agent productivity and enhance customer experience.

What Voiso Offers

Voiso's platform focuses on streamlining customer engagement and operational efficiency. The scalable SaaS framework provides flexible pricing options tailored for medium-sized to enterprise-level organizations.

Key AI-Driven Features

  • Automated Dialing: Enhances agent efficiency by automating outbound call processes.
  • Call Transcription: Converts spoken words into text for record-keeping, analysis, and compliance.
  • Sentiment Analysis: Utilizes AI to gauge customer mood and intent during interactions, supporting better agent responses.
  • Conversation Intelligence: Leverages AI to analyze call data and provide insights across multiple languages, improving overall communication strategy.

Competitive Advantages

  • "Go Live in 24 Hours": Voiso delivers rapid deployment, enabling businesses to integrate and begin operations quickly. This promise is supported by seamless integrations with major CRMs.
  • Seamless CRM Integrations: Connects effortlessly with platforms like Salesforce, HubSpot, and Zoho, ensuring unified data and workflows.

Industries Served by Voiso

Voiso’s specialized cloud contact center solutions are designed to meet the unique needs of various sectors, including:

  • Fintech
  • iGaming
  • E-commerce

Ready to transform your customer interactions and boost productivity? Explore Voiso's AI-driven cloud contact center solutions today.

Products & Services

  • AI Predictive Dialer

    An automated system that dials numbers based on agent availability. It includes AI Answering Machine Detection (AMD) to skip voicemails and Local Caller ID coverage in 120+ countries to increase answer rates.

  • Omnichannel Workspace

    A unified interface where agents manage voice calls, SMS, Web Chat, and messaging apps (WhatsApp, Telegram, Viber) simultaneously, providing a consistent experience across all touchpoints.

  • Omnichannel Communication

    Flow Builder (No-Code)

  • AI Speech Analytics

    A suite of intelligence tools that transcribes calls in real-time, highlights keywords, scores agent performance, and generates automated call summaries in over 10 languages.

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