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Workanova

Workanova

Recruitment & HR Services
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Description

Workanova Specialized BPO Provider for High-Growth Sectors

Workanova is a specialized business process outsourcing (BPO) provider, established in 2014 and headquartered in Belgrade, Serbia. The company acts as a dedicated human capital infrastructure layer for high-growth sectors, primarily focusing on iGaming, Fintech, and e-commerce. Workanova's mission is to deliver "beyond customer service" by building exclusive, tailored teams that seamlessly integrate as an extension of client operations, ensuring operational success and peace of mind.

Core Services & Operational Model

Workanova's operational framework is built on a "pay-per-seat" model, providing scalable solutions designed to meet the dynamic needs of modern digital businesses. This model supports a range of critical functions:

  • Multilingual Customer Support: Offering assistance in over 10 languages to ensure global coverage.
  • High-Velocity Sales: Driving revenue through dedicated, performance-focused sales teams.
  • Back-Office Orchestration: Streamlining essential administrative and support processes.

The company facilitates a structured 4-week onboarding process, encompassing negotiation, contracting, office setup, and a full "Go Live" phase. By prioritizing industry-specific expertise, Workanova allows enterprises to optimize their operations and achieve significant efficiencies, including the potential for cost savings (up to 60%). 

Commitment to Quality & Recognition

Strategically, Workanova emphasizes flexibility and quality in its service delivery. This commitment is reflected in its repeated shortlisting as a "Best Corporate Service Provider" at the Sigma World Gaming Festivals. Workanova's philosophy centers on a detailed, individual approach to team building, integrating seamlessly into client brands to drive sustainable growth. Through its central Belgrade hub, Workanova positions itself as a vital partner for digital businesses seeking to enhance operational efficiency and customer engagement in a competitive global landscape.

Partner with Workanova

Discover how Workanova can transform your business operations with dedicated, expert teams. Optimize your customer engagement, sales performance, and back-office efficiency.

Products & Services

  • Dedicated Multilingual Customer Support

    Workanova provides specialized outsourced customer support teams tailored to industries like iGaming, Fintech, and e-commerce. Supporting over 10 languages (including English, German, and Japanese), they offer 24/7 coverage and "human-first" interaction to handle inquiries, technical issues, and general player/customer assistance.

  • Outsourced Sales & Lead Generation

    This service focuses on driving revenue through effective outbound and inbound sales strategies. Their dedicated agents act as an extension of the client's brand to manage lead qualification, conversion, and retention, specifically optimized for high-growth digital sectors.

  • Back-Office & HR Management

    Workanova handles the operational heavy lifting, including HR sourcing, recruitment, and office setup. Clients receive a "ready-to-go" outsourced office in Belgrade, which includes IT setup and team training, allowing businesses to scale quickly while saving up to 60% on traditional operational costs.

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