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Tech Support Specialist (Online Casino)

ICONIC21
Posted May 12, 2026
Full-time

What We Offer

  • A dynamic working environment with opportunities for growth and development.
  • Collaboration with a professional and supportive team.
  • Meal tickets;
  • Private medical subscription.
  • Gym subscription.

Requirements

  • Ability to work in shifts, including nights, weekends and holidays;
  • Excellent communication and coordination skills, both within the team and across departments (e.g., Production, IT, Content);
  • Knowledge of video signal delivery chains, including IP, SDI, HDMI, and other relevant formats;
  • Knowledge of studio infrastructure, including video/audio routing, broadcast automation systems, signal monitoring, and fault isolation;
  • Knowledge of sound, video, and lighting systems, especially in live studio or broadcast environments;
  • Confident working with technical documentation, system schematics, and project drawings;
  • Good understanding of Windows and Linux environments, including routine maintenance and troubleshooting.

Nice to Have

  • Knowledge in broadcast studios, live event production, or TV/media environments;
  • Familiarity with video-over-IP technologies, cloud streaming platforms, and modern encoding/decoding solutions;
  • Ability to analyze and improve workflows, propose and implement new tools and technologies;
  • Knowledge with ticketing systems like Jira, Confluence;

Responsibilities

  • Efficient task distribution, adherence to timelines, and maintaining high operational standards;
  • Plan, coordinate, and oversee the installation, upgrades, and ongoing support of studio and broadcast systems;
  • Ensure incident response and troubleshooting is timely and well-documented in Jira or other systems;
  • Take ownership of technical R&D, evaluating and testing emerging technologies to improve production workflows with the support of video team;
  • Maintain and audit the studio asset inventory, ensuring all equipment is up to date and operational;
  • Collaborate with internal departments to align on project needs and production schedules;
  • Ensure compliance with internal policies, security standards, and documentation protocols;
  • Regularly review and improve team processes, driving a culture of accountability, learning, and innovation.

Job Details

Location

Romania

Job Type

Full-time