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23telecom

23telecom

IT Infrastructure & Hosting
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Description

23 Telecom: Cloud Communication & iGaming Solutions

23 Telecom, founded in 2020 and based in London, is a leading cloud communications provider (CPaaS) specializing in advanced business messaging and customer engagement solutions. The organization focuses on delivering highly scalable, cloud-native tools designed to automate and personalize customer interactions across diverse digital channels. As a strategic partner, 23 Telecom empowers businesses to modernize their communication infrastructure, including specialized iGaming solutions, through intuitive APIs and robust web-based platforms.

Core CPaaS & Enterprise API Capabilities

23 Telecom’s business model is built on a modular, API-first approach, offering clients the flexibility to integrate essential communication features—such as SMS, email, and voice—directly into their existing software or applications. By leveraging a horizontally scalable cloud infrastructure, 23 Telecom provides powerful enterprise API tools that ensure seamless and efficient communication workflows. This focus on cloud communications enables businesses to enhance operational efficiency and deliver superior customer experiences globally.

Specialized iGaming Communication Solutions

Recognizing the unique demands of the online gaming sector, 23 Telecom offers tailored iGaming solutions designed to meet the rigorous requirements of operators and igaming centres. These specialized services facilitate critical communications, from secure player notifications and transactional alerts to personalized marketing campaigns, all within a compliant framework. 23 Telecom helps iGaming businesses maintain high levels of customer engagement and operational reliability.

Global Reliability & Dedicated Support

The firm ensures high availability with a 99.9% Service Level Agreement (SLA) and maintains strict data compliance for its international clientele. This commitment to reliability extends to a global operational strategy, providing 24/7 technical support and dedicated account management for both small and large-scale enterprises. 23 Telecom positions itself as a trusted partner, prioritizing secure and compliant communication infrastructures.

Products & Services

  • A2P (Application-to-Person) SMS

    A core service providing bulk messaging and RCS (Rich Communication Services) capabilities. This allows businesses to send notifications, alerts, and marketing messages globally with high deliverability and security standards.

  • Omnichannel Messaging APIs

    A unified platform that enables communication through popular messaging apps including WhatsApp Business, Telegram, Viber, and Facebook Messenger. These APIs support the sharing of media, files, and locations in real-time.

  • Integrated Email Solutions

    A multichannel tool for managing transactional and marketing emails. The service provides APIs and web interfaces for creating, monitoring, and delivering high-volume email content while maintaining brand consistency.

  • Customer Engagement & Retention Tools

    The firm offers a suite of solutions focused on the customer lifecycle, including automated Customer Onboarding (secure authentication), Customer Service (in-app and push notifications), and data-driven Retention strategies to reduce churn.

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