Data, AI & Infrastructure
Raphie AI is a leading AI support platform, built for the iGaming industry. Over eight years – first as Conduet and now Raphie – we built and managed the customer support function for large iGaming operators. That operational reality is now built into our AI platform. Operators using Raphie consistently achieve 80%+ automation and 95%+ player satisfaction. Our platform is able to deliver a sustainable and scalable AI support operation at scale.
Raphie AI is a leading AI support platform, built for the iGaming industry. Over eight years – first as Conduet and now Raphie – we built and managed the customer support function for large iGaming operators. That operational reality is now built into our AI platform. Operators using Raphie consistently achieve 80%+ automation and 95%+ player satisfaction. Our platform is able to deliver a sustainable and scalable AI support operation at scale.
What Raphie AI provides to the iGaming industry.
Raphie AI automates support tickets end-to-end — unlike generic helpdesks, our AI platform reads account context, takes action, and replies in your brand voice, instantly. Operators see 80%+ automation and a 60%+ CX cost saving, while improving CSAT and response times.
Raphie CoPilot sits alongside your agents, drafting real-time suggestions and next-best actions as they work. Operators see up to 50%+ faster resolutions, fewer errors, and quicker new-hire ramp-up, all while responses stay standardized, on-brand, and compliant.
Our Expert Escalation Agents are trained support teams covering every stage of the player journey, from inbound support to payments, fraud, KYC, and lapsed-player re-engagement. We handle recruiting, onboarding, scheduling, and QA.
What people usually ask about Raphie AI.
Raphie AI is listed under AI & Machine Learning, part of the Data, AI & Infrastructure sector in our supplier directory.
Raphie AI lists 3 products and services: AI Player Support, Raphie CoPilot and Raphie Expert Agents.
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