Raphie AI

AI & Machine Learning

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Description

Raphie AI is a leading AI support platform, built for the iGaming industry. Over eight years – first as Conduet and now Raphie – we built and managed the customer support function for large iGaming operators. That operational reality is now built into our AI platform. Operators using Raphie consistently achieve 80%+ automation and 95%+ player satisfaction. Our platform is able to deliver a sustainable and scalable AI support operation at scale.

Products & Services

AI Player Support
Raphie AI automates support tickets end-to-end — unlike generic helpdesks, our AI platform reads account context, takes action, and replies in your brand voice, instantly. Operators see 80%+ automation and a 60%+ CX cost saving, while improving CSAT and response times.
Raphie CoPilot
Raphie CoPilot sits alongside your agents, drafting real-time suggestions and next-best actions as they work. Operators see up to 50%+ faster resolutions, fewer errors, and quicker new-hire ramp-up, all while responses stay standardized, on-brand, and compliant.
Raphie Expert Agents
Our Expert Escalation Agents are trained support teams covering every stage of the player journey, from inbound support to payments, fraud, KYC, and lapsed-player re-engagement. We handle recruiting, onboarding, scheduling, and QA.

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